Email Us
Questions about products or orders?
We're here for you
Let's talk
fashion.
Have a question about a collection, an order, or finding the perfect look? We'd love to hear from you. The Batra Plaza team is here to help make your shopping experience feel effortless.
Get in Touch ↗
A little help goes a long way
Your experience matters to us.
From choosing your favourite style to tracking an order, we're committed to helping you shop with confidence. Choose the contact option that works best for you.
Call Us
Prefer speaking with our team?
Visit Us
We'd love to welcome you.
Your store address, City, State
Send us a message
How can we help you today?
Tell us what you need help with and include your order number if your enquiry is about a purchase. We'll be happy to assist.
Great style deserves a great shopping experience.
Before you reach out
A few helpful answers.
Looking for information about an order or our store policies? Start here, or send us a message if you need further assistance.
How can I track my order?
Visit our Track Your Order page and follow the instructions provided there. If you need help, contact our team with your order number.
What is your shipping policy?
Please review our Shipping Policy for available delivery options, timelines, and other shipping information.
Can I return or exchange an item?
Return and exchange eligibility depends on our store policy and the product purchased. Please review our Returns & Refunds Policy before submitting your request.
How do I contact you about a product?
Use the contact form above and select “Product Enquiry.” Include the product name or link so our team can understand your question.
What should I include in an order enquiry?
Include your order number, the email address used for the purchase, and a brief description of the issue. Never share your password or full card details.
Discover your next favourite look
Until then, stay
beautifully you.
Explore styles that celebrate your individuality and every occasion.
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